FAQs

Shipping & Delivery

When will my order ship?

Orders typically require 1–2 business days for processing before shipping. During holidays or high-volume periods, processing may take longer.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow time for the carrier to update your tracking status.

How long does shipping take?

Domestic standard shipping typically takes 5–7 business days after processing. Express and international delivery times may vary.

Returns & Exchanges

What is your return policy?

Returns for a refund or exchange may be requested within 30 days of your order's fulfillment date. All requests must be submitted through the applicable artist webstore's returns portal.

How do I request a return?

Visit the applicable artist's webstore and use the returns portal to submit your return or exchange request within the eligible return window.

Can I return an item after 30 days?

Unfortunately, return or exchange requests submitted outside the 30-day window from fulfillment cannot be accepted.

Orders & Customer Support

Can I change or cancel my order?

Please contact our support team as soon as possible if you need to request a change or cancellation. Requests cannot be guaranteed once an order has entered processing or shipping.

What should I do if my order arrives damaged?

Contact our support team with your order number and clear photos of the item and packaging so we can review the issue.

How do I contact customer support?

Email support@manheadmerch.com for assistance with your order.